Due to the current Covid-19, you may experience short delivery delays, but please be assured that your order will still be sent to you as soon as possible. Thank you for your patience.

Delivery Process
Processing time typically takes between 1-2 business days. Orders placed on a weekend or holiday will be processed within the next 1-2 business days. Please note that all processing times may take longer due to a high volume of orders.

In case of application for CITES document, it will depend on the import country, it will take an additional 7-14 days to dispatch the order.

Order Status
Once your item has been successfully finalised, you will receive a tracking number and notification via email.

Duties & Taxes
We offer free shipping on all products to countries that can be selected when choosing the shipping address.

For orders shipped to certain countries, it may be subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that kpny has no control over these charges and, since these charges are different for different countries, kpny cannot predict their amount. kpny advises you to contact the local customs office for further information.

Shipping Time
Please expect 1 day delivery for local shipping in Thailand, Macau and Hong Kong; and 5-14 days for international shipping. The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.

We currently do not ship to every country across the world. If you wish to check if we can ship to your country, kindly Contact Us and we will do our best to send you the order.

The delivery time depends on the country, as well as the location. An order that is shipped to a rural location may take longer than an order that is shipped to a big (metropolitan) area. The expected delivery time in working days, as mentioned in the advertisement of the product, differs per shipping country. In the tracking info that you receive as soon as the parcel will leave the warehouse, an indicated delivery time is shown.

Order Address Error
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.

Shipping Charges
We offer free shipping for orders above $200.00 USD (or equivalent in other currencies). We offer free shipping on all products to countries that can be selected when choosing the shipping address. 

Additional Information
We process orders Monday-Friday (excluding holidays).
All delivery times are estimates and kpny is not responsible for delays due to unpredictable factors (weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.

If you have any questions or need help with your account, please Contact Us to assist you.