Privacy Policy

This Privacy Policy explains how kpny, its subsidiaries and affiliates (“kpny inc.”, “we”, “us” and/or “our”) handle personal data we collect, process, use, protect, and disclose when you use (“Site”) and any of our mobile application, application programming interfaces, customer support channels, retail locations, in-person promotional activities and other services we offered online or offline, together with any and all future online and offline offerings operated by or on behalf of kpny (“Services”). This Privacy Policy also explains your choices for managing your information preferences, including opting out of certain uses of your Personal Information (defined below). This Privacy Policy applies to all users of the Site.

This Privacy Policy is incorporated by reference into the kpny Terms of Service (the “Terms”). By using the site or services, you are consenting to this privacy policy. Please make sure that you have read and understand our Terms of Service.

Managing Your Personal Information and Options
You may review, update, or modify your Personal Information or opt out of receiving certain e-mails by changing the relevant settings in your account or by Contact Us. You may unsubscribe from our promotional emails at any time, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account or order. You may delete your kpny account by Contact Us. If you have questions or concerns regarding this Privacy Policy, please e-mail us at the same address.

Information We Collect
We collect information that personally identifies you, such as your name, date of birth, gender, address, phone number, mobile phone number, e-mail, postal address, your purchase history, payment information, and other personally identifiable information that you choose to provide us with or that you choose to include in your account or when you interact with us on social media (“Personal Information”). You may be asked to provide us with Personal Information when you register with the Site, and at other times.

When you access the Services through a social network, we collect information from the social network in accordance with your settings on the social network. If you interact with us on social media, we will collect information about those interactions. The information we may collect includes your name, picture, and email address. We may also collect information about you from third parties, including mailing list providers and publicly available sources, or friends that refer you to kpny.

Usage Data and Site Activity
We automatically collect information regarding the actions you take on the Site (“Usage Data”). For example, each time you use the Site we automatically collect the type of Web browser and device that you use, your operating system, your Internet Service Provider, your IP address, the pages you view or click on, the products that you add to your basket and purchase, and the time and duration of your visits to the Site. We use this information to help us understand how people use the Site and Services, and to enhance the services we offer.
If you choose to use our refer-a-friend service to tell a friend about kpny, we may collect your friend’s name and email address in order to send your friend an email and (if you so choose) one follow-up reminder email inviting him or her to shop with us. We store information about the individuals you refer in order to send these emails and to administer and track the success of our referral program.

Cookies and Anonymous Identifiers
We use cookies (a small text file placed on your computer or other internet-connected device to identify your computer and web browser or to store information or settings in the browser), web beacon (a pixel tag or clear GIF used to transmit information back to a web server) and may use anonymous identifiers (a random string of characters that is used for the same purposes as a cookie). We use cookies and other anonymous identifiers to analyze use of and improve the Site and Services. We may also collect information about your online activities over time and across third-party websites. We may associate this information with your kpny account if you have one, the device you use to connect to our Services, or email or social media accounts that you use to engage with kpny.

Most web browsers are initially set up to accept cookies. Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Service Providers (defined below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.

We use Google Analytics on the Site and Services to collect Usage Data, to analyze how users use the Site and Services, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit

How We Use and Share Your Information
We use Personal Information for internal purposes only, such as to provide you with the Site and Services, including to send you alerts about your account; to fulfill a contract or take steps linked to a contract (i.e. fulfilling any orders you place); to provide you with products and services that you have requested; to respond to comments or complaints that you may send us; to improve and protect our products, content, Services, and the Site, both offline and online; to personalize our products and services to you; to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law; to investigate any complaints received from you or from others about our Site, products or services; in connection with legal claims, compliance, regulatory and investigative purposes as necessary; and to otherwise communicate with you about our Company. We may also use your Personal Information to provide more relevant search results from the search functions of the Site and the Services. We will not disclose Personal Information to third parties, including for their direct marketing purposes, without your consent, except as explained in this Privacy Policy. We may disclose to third parties, certain Usage Data regarding the Site and Services. However, in such cases, your Usage Data is aggregated with the Usage Data of others and does not identify you individually.

Service Providers
From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, order fulfillment, research and analytics, content creation, customer support services, data storage and management, and marketing and promotions.

When you make purchases through the Services, we process your payments through a Third-Party application. The Third-Party application may collect certain financial information from you to process a payment on behalf of kpny, including your name, email address, address and other billing information. We only provide our Service Providers with the information necessary for them to perform these services on our behalf.

Advertising, Online Tracking and Analytics Services
We may allow third-party companies to serve ads and collect certain anonymous information when you visit the Site and Services. These companies may use non-personally identifiable information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie to collect this information. This information may be used by kpny and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. Our systems do not recognize browser “Do Not Track” signals, but several of our Service Providers who utilize these cookies on our Site enable you to opt out of targeted advertising practices. We also provide you with additional tools to opt out of marketing from us. You can learn about this in the “Managing Your Information Preferences” section of this Privacy Policy.

Other Transfers
We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with our Company. If our Company is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, or subsidiaries, affiliates, and other companies under common control and ownership, we may disclose or transfer Personal Information and Usage Data in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our discretion, it will result in the handling of your Personal Information in a way that differs materially from this Privacy Policy.

Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you from unauthorized access, use, or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

Our Site and Services may contain and provide links to third-party websites, services, and applications or allow others to send you such links, such as Facebook, that are not operated or controlled by kpny. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites and we cannot take responsibility for the content, privacy policies, or practices of third-party services. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website. The Services may include an activity feed, social media buttons and widgets, such as the Facebook “Like” button or the “Share This” button. Your interactions with these features are governed by the privacy policy of the third-party service that provides the feature.

Children’s Privacy
Our Site and Services are not directed to children under 18 years of age. We do not knowingly collect Personal Information from children under the age of 18. If you have reason to believe that a child has provided personal data to us, please Contact Us, and we will endeavor to delete that information from our databases. Please note that most of the user content that appears on our Site of Services is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.

Processing of Personal Information
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. We may transfer your personal data to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it. By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information.

Data Retention
Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired.

Changes of Privacy Policy
We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. If we decide to change this Privacy Policy, we will indicate when the Privacy Policy was last revised on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you use the Services after the updated Privacy Policy is posted on the Services. If at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Services.